Terms of service

TERMS AND CONDITIONS OF SALE

1. DEFINITIONS

1.1 When the following words with capital letters are used in these Terms, they have the meaning set out below:

(a) Event Outside Our Control: is defined in clause 10.2;

(b) Order: your order for the Products via the website;

(d) Terms: the terms and conditions set out in this document; and

(e) We/Our/Us: Alfa Italia is a trading style of Salon Professional Brands Ltd, 111 Piccadilly, Manchester. M1 2HY.

1.2 When We use the words "writing" or "written" in these Terms, this will include e-mail unless We say otherwise.

2. OUR CONTRACT WITH YOU

2.1 These are the terms and conditions on which We supply Products to you.

2.2 Please ensure that you read these Terms carefully and check that the details of your Order are complete and accurate before you submit the Order.

2.3 These Terms and the Order constitute the whole agreement between you and Us.

2.4 When you submit the Order to Us, this does not mean We have accepted your Order. Our acceptance of the Order will take place as described in clause 2.5. If We are unable to supply you with the Products, We will inform you of this and We will not process the Order.

2.5 These Terms will become binding on you and Us when We issue you with a written acceptance of an Order, at which point a contract will come into existence between you and Us.

2.6 We shall assign an order number to the Order and inform you of it when We confirm the Order. Please quote the order number in all subsequent correspondence with Us relating to the Order.

3. CHANGES TO ORDER OR TERMS

3.1 We may revise these Terms from time to time so you should check the Terms prior to placing any future Order.

3.2 If you wish to cancel an Order before it has been fulfilled, please see your right to do so in clause 12.

4. DELIVERY OF PRODUCTS

4.1 Please note that timescales for delivery and delivery charges will vary depending on the availability of the Products (including any pre-orders) and your address. Please consult the “Delivery & Returns” section of the website.

4.2 Delivery of an Order shall be completed when We deliver the Products to the address you gave Us.

4.3 If We are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, We will, except where your Order includes a pre-order, deliver the Order in instalments. We will not charge you extra delivery costs for this. However, if you ask Us to deliver the Order in instalments, We may charge you extra delivery costs. Each instalment shall constitute a separate contract governed by these Terms. If We are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.

4.4 The Products will be your responsibility from the completion of delivery.

4.5 You own the Products once We have received payment in full.

4.6 On delivery of your Order please check the Products against the delivery note or covering email in the case of gift cards. If there is any discrepancy or if any Product is damaged please contact us within 7 days of receipt.

4.7 If you have not received your Order within 14 days of receiving the order confirmation please contact us.

5. IF PRODUCTS ARE FAULTY

As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

6. OUR WARRANTY

6.1 We warrant that on delivery and for the period set out below, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause6.2.

Warranty Period

The warranty on all heated styling tools is valid for 365 days from the date of original purchase.

The Warranty covers any appliance that is defective in workmanship and materials and fails to perform as stated in the product specification.

All defective product will be replaced with like for like product unless otherwise agreed.

The warranty does not apply to appliances showing abuse, damage or to parts which in our judgement are not defective nor does it extend to appliances which have been tampered with, altered or repaired other than by the manufacturer.

This warranty does not cover items damaged by normal wear and tear including scratches, abrasions, discolouring or fading or use of improper voltage and current.

How to return your Alfa Italia Appliance when claiming under warranty:

Please return your product (along with a copy of your original order confirmation, phone and email contact details and return address with postcode) to:

Alfa Italia Returns
CO Alan Howard Ltd
Mail Order Department
Unit 12 Woodbank Industrial Estate
Turncroft Lane
Stockport
SK1 4AR

Each item will be inspected and tested in order to determine the nature of the fault and, if possible, the cause. Alfa Italia will then decide on a course of action. If the item is found to be defective in materials and or workmanship, it will be replaced. In this event, the warranty is transferred from the returned item to its replacement, No additional warranty will be given. If returned via the reseller then it is the resellers responsibility to try and determine the outcome of our inspection. If unsure the reseller should return the product to ourselves via the Authorised Distributor to determine if the product is defective in workmanship and materials and fails to perform as stated in the product specification before agreeing to exchange.

If the product is returned within 28 days then the product can be exchanged as faulty from new.

Each Alfa Italia product contains a unique identification number; the warranty is only valid if this unique identification number is still on the product. At the point of sale each Unique Identification Number is recorded for its 365 day Premium Warranty Guarantee.

If the product is to be retailed on by the reseller then it is the responsibility of the end user to fill in the Extended Warranty Card attached and return it to Alfa Italia.

Alfa Italia will then honour the warranty from the date of resale**.

We will endeavour at all times, to deal with returned items, as quickly and fairly, as possible.

*Authorised Distributor or Reseller

**Maximum Warranty 18 months from original trade purchase from the Authorised Distributor

6.2 This warranty does not apply to any defect in the Products arising from:

(a) fair wear and tear;

(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party

(d) any alteration or repair by you or by a third party.

6.3 This warranty is in addition to your legal rights in relation to a Product that is faulty or not as described.

7. GIFT CARDS

7.1 Gift cards are only redeemable for goods on this website and may not be used to purchase further gift cards or exchanged for cash.

7.2 After making a purchase with your gift card no change will be given but any remaining balance may be applied to future purchases.

7.3 Gift cards will expire 12 months from the date purchase. At expiry, any remaining balance will be lost.

7.4 Gift cards may only be used to buy products from the same ghd country website as the gift card was bought from. For example, a gift card bought on the UK part of our website can only be used to buy goods from the UK part of our website.

7.5 Please protect your gift card and treat it as though it is cash. We cannot be responsible for gift cards that are lost, stolen or damaged.

7.6 If any goods purchased with a gift card are exchanged or refunded, any money owed to you will be added to the balance on a gift card.

8. PRICE AND PAYMENT

8.1 The price of the Products will be the price in force at the time We confirm your Order. Our prices may change at any time, but price changes will not affect Orders that We have confirmed with you.

8.2 All prices include VAT.

8.3 Depending on the method of delivery you select the prices for the Products may exclude delivery costs, which will be added to the total amount due. Please see the “Delivery & Returns” section of the website.

8.4 You must make payment for Products by credit or debit card or, if using Paypal, another method accepted by Paypal. We will collect funds from you when We despatch the Products.

9. OUR LIABILITY TO YOU

We are responsible to you for foreseeable loss and damage caused by Us. If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breaking this contract, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both We and you knew it might happen, for example, if you discussed it with us during the sales process.

10. EVENTS OUTSIDE OUR CONTROL

10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.

10.2 An Event Outside Our Control means any act or event beyond Our reasonable control, including strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

10.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:

(a) We will contact you as soon as reasonably possible to notify you; and

(b) Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.

11. PROMOTIONS

11.1 No promotion, discount or promotional code available for redemption on the website may be used in conjunction with another offer.

11.2 Only one promotional code can be used per Order.

11.3 A promotional code cannot be applied to an Order after it has been placed.

12. YOUR CANCELLATION RIGHTS

12.1 You have a right to cancel a contract at any time between placing your Order and 14 days from the day after the day you receive your Order. If you wish to cancel the contract, you must let Us know by telephone, letter, fax or email and then return the Products to Us. We shall provide you with a refund of the price paid for the Product within 14 days of the date we receive the Products or, if earlier, within 14 days from the date you provide proof of postage to Us.

12.2 In addition to clause 12.1 we have a 21 day no quibble returns policy. Please see the “Returns” section of the website.

13. OUR CANCELLATION RIGHTS

We may have to cancel an Order before the Products are delivered, due to an Event Outside Our Control or the unavailability of stock. We will contact you as soon as reasonably possible if this happens and offer you a choice of a refund or an alternative product.

14. INFORMATION ABOUT US AND HOW TO CONTACT US

14.1 We are a company based in England. Our company registration number is 08318352 and Our registered office is at Salon Professional Brands Ltd, 111 Piccadilly, Manchester. M1 2HY. Our registered VAT number is GB 153 670 608.

14.2 If you have any questions or if you have any complaints, please contact Us. You can contact us by using the contact form on the website.

14.3 If you wish to contact Us in writing, or if any clause in these Terms requires you to give Us notice in writing, you can send this to us by e-mail, by hand or by pre-paid post to the address set out in clause 14.1. We will confirm receipt of this by contacting you in writing. If We have to contact you or give you notice in writing, We will do so by e-mail, by hand or by pre-paid post to the address you provide to Us in the Order.

15. HOW WE MAY USE YOUR PERSONAL INFORMATION

We will use the personal information you provide to Us in accordance with the Privacy Policy set out on this website.

16. OTHER IMPORTANT TERMS

16.1 We may transfer Our rights and obligations under these Terms to another organisation and We will always notify you in writing if this happens.

16.2 You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.

16.3 This contract is between you and Us. No other person shall have any rights to enforce any of its terms.

16.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining terms will remain in full force and effect.

16.5 If We fail to insist that you perform any of your obligations under these Terms, if We do not enforce Our rights against you or if We delay in doing so that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you We will only do so in writing and that will not mean that We will automatically waive any later default by you.

16.6 These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts. You may refer any dispute relating to the contract to the Centre for Effective Dispute Resolution (www.cedr.com/idrs) although We are not obliged to participate in such proceedings.

We regard the privacy of our users as very important and any personal information which you provide to us will be dealt with in accordance with this Privacy and Cookies Policy.

This Privacy and Cookies Policy sets out how we use and protect any personal information that you give us when you use this Site. If you have any questions about this policy or do not agree with it, please contact us by e-mail at info@alfaitaliapro.com before using this site.

We may change this Privacy and Cookies Policy from time to time by updating this page. You should revisit this page from time to time to re-read this Privacy and Cookies Policy and ensure you are happy with any changes. This Privacy and Cookies Policy is effective from [April] 2012.

WHAT PERSONAL INFORMATION DO WE COLLECT?

In general, and unless you register with us and create an account, you can use this Site without giving us any personal information. However, we may gather certain (non-personal) information such as records of your activity on the Site without you registering with us and giving us personal information.

Additional services may be available if we have certain information about you and we will collect certain information from you when you register with us. We may collect and use the following information:

your name and contact information (including postal address, e-mail address and telephone number) and any other contract details you provide to us;
financial information including card payment details;
information that you provide when you register and create an account with us;
information provided by salons when you purchase a Alfa Italia product from that salon,
information you provide if you report a problem with our Site;
records of any orders for products and/or services that you place through the Site;
records of any correspondence when you contact us;
records of any Alfa Italia competitions or promotions that you enter; and
details of your visits to the Site including, but not limited to, traffic data, location data and communication data and the resources that you access.

WHAT DO WE DO WITH THE PERSONAL INFORMATION WE COLLECT?

We use your personal information to provide you with a better service, and in particular for the following reasons:to facilitate use of the products and services we may provide to youto process and collect payments from you where you purchase products from the Site

to facilitate use of the products and services we may provide to you;
to process and collect payments from you where you purchase products from the Site
internal record keeping;
to improve our products and services;
to improve and personalise your experience when you visit the Site;
to advertise certain products which we think you might be interested in to you when you visit the Site or other external sites;
to communicate with you by e-mail, telephone or post if you have ordered or purchased products from us, either regarding the order or purchase or other matters regarding transactions between us or your customer relationship or account (if you have one) with us;
to contact you regarding any specific enquiry you make;
statistical analysis;
to contact you by e-mail, telephone or post in order to share information with you about products, services, promotions and events which we believe may be of interest to you or to request your feedback on our products and services from time to time;
to carry out direct marketing or e-mail marketing; and
to contact you for market research purposes, if you have not objected to such use.

WHOM DO WE SHARE THIS INFORMATION WITH?

Your personal information will be used for the above purposes by relevant staff in Alfa Italia and by those who support them in their roles. It will also be made available to our authorised service providers who work with us and who perform certain services on our behalf e.g. providing IT support and maintenance, providing customer services, providing hosting services, providing marketing services and providing online payment services. These service providers may have access to personal information needed to perform their functions on our behalf but are not permitted to share or to use such information for any other purpose. Alfa Italia may also share limited personal information with other companies within the Alfa Italia group of companies e.g. to the extent needed for proper management and parental analysis and decision making.

Alfa Italia may also disclose your personal data:

In response to a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise its legal rights; to defend legal claims; or as otherwise required or permitted by applicable laws and/or regulations;

When Alfa Italia believes that disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding illegal activity, suspected fraud, or other wrongdoing; to protect and defend the rights, property or safety of Alfa Italia, its customers, staff, suppliers or others; to comply with applicable law or co-operate with law enforcement; or to enforce its terms or other agreements; and

To prospective or actual buyers in the event that Alfa Italia sells any of its business or assets.

Other than as set out above, we will not transfer, disclose, sell, distribute or lease your personal information to third parties unless we have your permission to do so or are otherwise required or permitted to do so by law.

DIRECT MARKETING AND YOUR PREFERENCES

Alfa Italia and (if you agree to our sharing your personal information with them) other members of the Alfa Italia group of companies may wish to provide you with information about new products, promotions, special offers and other which may be of interest to you and invite you to take part in market research. This communication may occur by post (unless you have asked us not to do so) and if you agree, by telephone, email or SMS.

Alfa Italia will ensure that any direct marketing or market research that you receive or are contacted about by electronic means will provide a simple means for you to refuse further marketing. For example, in emails it may provide you with an ‘unsubscribe’ link, or an email address to which you can send an opt-out request. Alfa Italia and members of the Alfa Italia group of companies will stop any marketing to which you object or withdraw your consent to within a reasonable period, in order to allow sufficient time for the change to be administered. You can change your mind at any time about marketing by informing Alfa Italia using the contact details set out at the top of this notice. In such cases Alfa Italia would not necessarily remove all your personal data from its database(s) but would note and respect your changed direct marketing preferences.

HOW TO GET COPIES OF OR AMEND THE INFORMATION WE HAVE COLLECTED

You may request details of personal information which we hold about you under the Data Protection Act 1998 at any time. A small fee will be payable to cover our administration costs, which is currently £10. If you would like a copy of the information held on you please contact us at Alfa Italia, Bridgewater Place, Water Lane, Leeds, LS11 5BZ enclosing a cheque or postal order for £10 made payable to Jemella Limited.

If you believe that any information we have about you is incorrect or incomplete, please write to or e-mail us as soon as possible. We will correct or update any information as soon as possible.

Alternatively, you may correct any inaccuracies in the information you have provided to us by signing in to your online account.

SECURITY AND STORAGE

Please remember that the internet is not a secure medium. Communications over the internet such as e-mails are not secure unless they have been encrypted.

We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use industry standard encryption technologies when collecting or transferring customer credit card information exchanged with our Site server - all your card details are passed from your browser to our secure payment gateway using secure sockets layer (SSL) encryption. Our payment gateway provider use secure sockets layer (SSL) encryption system. All other information transferred is conducted through a secure connection.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. All information provided through the Site, telephone, catalogue and in store is stored on servers located in the European Economic Area (EEA). It will be processed by staff operating in the UK who work for our company. Such staff may be engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. Alfa Italia will take all steps reasonably necessary to ensure that your data is treated securely in accordance with this Privacy and Cookies Policy.

We use cookies for certain areas of our Site, including but not limited to session cookies, third party cookies and persistent cookies. Cookies are files that store information on your hard drive or browser that mean that our Site can recognise that you have visited the Site before and which are used to facilitate access to the Site, to tailor your experience of the Site and to allow you to move through processes including the payment processes on the Site. They make it easier for you to maintain your preferences on the Site (including by renumbering your log in details when you access restricted areas of our Site), and by seeing how you use the Site, we can tailor the Site around your preferences and measure usability of the Site. Your can find out more information about the different types of cookies at www.allaboutcookies.org. Please refer to the paragraph and link below for further detailed information about the cookies that we use on our Site.

We use cookies to:

place advertisements for our products on other external sites. We do this by allowing third parties including Google and Adserve to place cookies on our Site which allows them to identify your visit to our Site and preferences shown whilst on it, and your visits to subsequent third party websites in their adserving network. This allows us to serve tailored advertisements to you on those third party websites based on the information we have collected on your interests whilst you were visiting our Site.
help the Site to function correctly and ensure that the ‘add to basket’, navigation and country site settings are maintained.
monitor the Site’s performance and ensure that we deliver a fast browsing experience.
allow you to share content with social networks, express interest in content and connect with your social media networks.
to allow us to collect anonymous data about Site usage to help us improve the usability, content and user experience of the Site. This includes site analytics cookies such as Google Analytics. We also use Google Analytics to collect information about your online activity on the Site, such as the web pages you visit, the links you click, and the searches you conduct on the Site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the site from and the pages they visited. For more information about the information gathered using Google Analytics please visit http://www.google.com/intl/en_uk/analytics/tos.html
to assess third party conversion by allowing us to collect anonymous data about how our marketing is performing.

Most browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies. You may delete or decline cookies by changing your browser settings. (Click “Help” in the toolbar of most browsers for instructions or review the cookie management guide produced by the Interactive Advertising Bureau – www.allaboutcookies.org.) If you do so, some of the features and services of the Site may not function properly. To opt out of being tracked by Google Analytics across all Sites visit http://tools.google.com/dlpage/gaoptout. Your continued use of the Site will be treated as consent to the use of these cookies for the purposes described.

WILL MY PERSONAL DATA BE TRANSFERRED ABROAD?

European privacy law permits the export of personal data to other countries subject to the provision of adequate levels of protection for the processing of such personal data. We will ensure that transfers outside the EEA are subject to adequate safeguard as data protection standards in those countries may differ from those in the EEA.

If we transfer your personal information to a person, company, office, branch, organisation, service provider or agent in another country, we will make sure that we have appropriate security and privacy measures in place with such third parties covering how they hold and maintain any personal information on our behalf.