Delivery & Returns

Our 2-3 day delivery service is only available within the UK. Orders placed before 12 pm Monday to Friday will be shipped that day. Orders placed after 12 pm Friday and on Saturday/Sunday will be shipped on the following Monday. (Excluding bank holidays when orders will be shipped the next working day)

Monday - Friday (by 12pm) — 2-3 Day Delivery £5.95 UK Mainland*
Spend over £50 — FREE 2-3 Day Delivery UK Mainland* (automatically applied at checkout)

*Unfortunately, we are currently unable to delivery to the Channel Islands and Scottish Highlands/Islands postcodes.

International Delivery

Unfortunately, we are currently unable to ship outside of the UK using our standard delivery service.

If you would like to purchase the E.U or the U.S.A only, please contact us for a bespoke service.

Returns

If you need to return something to us, please send your product in a secure package to the following address.

Alfa Italia Returns
CO Salon Professional Brands Ltd
Unit 12 Woodbank Industrial Estate
Turncroft Lane
Stockport
SK1 4AR

(Please enclose a note with your details so that we know who they have come from: Name, email address, delivery address and a contact number). 

Returning Under Warranty

365 Premium Warranty

Alfa Italia heated styling tools are covered by our 365 Premium Warranty, valid for 365 days from the date of original purchase.

This is a manufacturer’s warranty provided by Alfa Italia. It is separate from, and in addition to, your legal rights under UK consumer law.

Under UK consumer law, goods must be of satisfactory quality, fit for purpose, and as described. If you are a consumer and your product is faulty, your legal rights are with the retailer who sold the product to you. This warranty does not limit, replace, or exclude those rights. The Consumer Rights Act 2015 sets out rights relating to goods being of satisfactory quality, fit for purpose, and as described. 

What this warranty covers

The 365 Premium Warranty covers any Alfa Italia appliance that is found to be defective due to faulty materials or workmanship and fails to perform as stated in the product specification.

Where a product is confirmed to be faulty under the terms of this warranty, it will be replaced with a like-for-like product, unless otherwise agreed.

The warranty period is not extended when a replacement product is issued. Any remaining warranty period from the original product will transfer to the replacement product.

What this warranty does not cover

This warranty does not apply to any defect, fault, or damage arising from:

(a) fair wear and tear;
(b) cosmetic damage, including scratches, abrasions, discolouration, fading, or other marks that do not affect the performance of the product;
(c) accidental damage, misuse, abuse, neglect, or improper handling;
(d) use with incorrect voltage, current, plug adaptors, or power supply;
(e) abnormal storage, working conditions, or environmental conditions;
(f) failure to use, clean, maintain, or store the product in accordance with the user instructions;
(g) tampering, alteration, or repair carried out by anyone other than the manufacturer;
(h) damage caused by you, a third party, or an unauthorised repairer;
(i) any part or appliance which, in our reasonable judgement, is not defective.

Warranty registration and proof of purchase

To make a claim under the 365 Premium Warranty, the product must be within the 365-day warranty period and valid proof of purchase must be provided.

Where a product is purchased for resale, it is the responsibility of the end user to register the appliance and validate the warranty.

Warranty registration can be completed by returning the warranty card included with the product or by registering online at:

alfaitaliapro.com/pages/warranty-registration

Each Alfa Italia product may contain a unique identification number. Where applicable, the warranty is only valid if this unique identification number remains visible, intact, and has not been removed, altered, or tampered with.

How to make a warranty claim

If your appliance develops a fault during the warranty period, please return it to the original point of purchase, authorised distributor, or authorised reseller, along with proof of purchase.

Where you are instructed to return the product directly to Alfa Italia, please send it to:

Alfa Italia Returns
c/o Alan Howard Ltd
Mail Order Department
Unit 12 Woodbank Industrial Estate
Turncroft Lane
Stockport
SK1 4AR

Please include the following information with your return:

• a copy of your original order confirmation or proof of purchase;
• your full name;
• phone number;
• email address;
• return address, including postcode;
• a brief description of the fault.

Each returned product will be inspected and tested to determine the nature of the fault and, where possible, the cause. Alfa Italia will then decide the appropriate course of action under this warranty.

If the product is found to be defective due to faulty materials or workmanship, it will be replaced. The remaining warranty period from the original product will transfer to the replacement product. No additional warranty period will be provided.

If the product is returned via a reseller, it is the reseller’s responsibility to return the product to Alfa Italia, via the authorised distributor, so that the fault can be inspected and assessed before any warranty replacement is agreed.

Faulty products and consumer rights

If you believe your product was faulty when supplied, you should contact the retailer who sold the product to you. Your legal rights in relation to faulty goods are with the retailer.

UK consumer guidance states that consumers may be entitled to a refund, repair, or replacement where goods are faulty, not as described, or do not do what they are supposed to do. The 30-day right to reject faulty goods and the wider rights to repair or replacement sit under consumer law and are separate from this manufacturer’s warranty. 

This warranty gives you an additional route to claim directly under Alfa Italia’s 365 Premium Warranty, but it does not affect any legal rights you may have against the retailer.

Our commitment

Alfa Italia will always aim to handle warranty claims as quickly, fairly, and efficiently as possible.

Your statutory rights

This warranty is in addition to your statutory rights and does not affect your rights in relation to goods that are faulty, not as described, not of satisfactory quality, or not fit for purpose.

Alfa Assure

Because great service should not stop the moment your warranty ends.

If your Alfa Italia styling tool is outside its original warranty and no longer working as it should, our Customer Care team may be able to offer you access to Alfa Assure — a preferential replacement service designed to get you back to styling with confidence.

Eligible customers can purchase a reconditioned or like-for-like replacement appliance at a reduced price, with delivery direct to your door and a new 12-month warranty included.