Terms Of Service

TERMS AND CONDITIONS OF SALE  

1. DEFINITIONS

1.1 When the following words with capital letters are used in these Terms, they have the meaning set out below:

(a) Event Outside Our Control: is defined in clause 10.2;

(b) Order: your order for the Products via the website;

(c) Products: the goods and/or gift cards that We are selling to you;

(d) Terms: the terms and conditions set out in this document; and

(e) We/Our/Us: Alfa Italia is a trading style of Salon Professional Brands Ltd, 111 Piccadilly, Manchester. M1 2HY.

1.2 When We use the words "writing" or "written" in these Terms, this will include e-mail unless We say otherwise.

2. OUR CONTRACT WITH YOU

2.1 These are the terms and conditions on which We supply Products to you.

2.2 Please ensure that you read these Terms carefully and check that the details of your Order are complete and accurate before you submit the Order.

2.3 These Terms and the Order constitute the whole agreement between you and Us.

2.4 When you submit the Order to Us, this does not mean We have accepted your Order. Our acceptance of the Order will take place as described in clause 2.5. If We are unable to supply you with the Products, We will inform you of this and We will not process the Order.

2.5 These Terms will become binding on you and Us when We issue you with a written acceptance of an Order, at which point a contract will come into existence between you and Us.

2.6 We shall assign an order number to the Order and inform you of it when We confirm the Order. Please quote the order number in all subsequent correspondence with Us relating to the Order.

3. CHANGES TO ORDER OR TERMS

3.1 We may revise these Terms from time to time so you should check the Terms prior to placing any future Order.

3.2 If you wish to cancel an Order before it has been fulfilled, please see your right to do so in clause 12.

4. DELIVERY OF PRODUCTS

4.1 Please note that timescales for delivery and delivery charges will vary depending on the availability of the Products (including any pre-orders) and your address. Please consult the “Delivery & Returns” section of the website.

4.2 Delivery of an Order shall be completed when We deliver the Products to the address you gave Us.

4.3 If We are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, We will, except where your Order includes a pre-order, deliver the Order in instalments. We will not charge you extra delivery costs for this. However, if you ask Us to deliver the Order in instalments, We may charge you extra delivery costs. Each instalment shall constitute a separate contract governed by these Terms. If We are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.

4.4 The Products will be your responsibility from the completion of delivery.

4.5 You own the Products once We have received payment in full.

4.6 On delivery of your Order please check the Products against the delivery note or covering email in the case of gift cards. If there is any discrepancy or if any Product is damaged please contact us within 7 days of receipt.

4.7 If you have not received your Order within 14 days of receiving the order confirmation please contact us.

5. IF PRODUCTS ARE FAULTY

As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

6. OUR WARRANTY

6.1 365 Premium Warranty

Alfa Italia heated styling tools are covered by our 365 Premium Warranty, valid for 365 days from the date of original purchase.

This is a manufacturer’s warranty provided by Alfa Italia. It is separate from, and in addition to, your legal rights under UK consumer law.

Under UK consumer law, goods must be of satisfactory quality, fit for purpose, and as described. If you are a consumer and your product is faulty, your legal rights are with the retailer who sold the product to you. This warranty does not limit, replace, or exclude those rights. The Consumer Rights Act 2015 sets out rights relating to goods being of satisfactory quality, fit for purpose, and as described. 

6.2 What this warranty covers

The 365 Premium Warranty covers any Alfa Italia appliance that is found to be defective due to faulty materials or workmanship and fails to perform as stated in the product specification.

Where a product is confirmed to be faulty under the terms of this warranty, it will be replaced with a like-for-like product, unless otherwise agreed.

The warranty period is not extended when a replacement product is issued. Any remaining warranty period from the original product will transfer to the replacement product.

6.3 What this warranty does not cover

This warranty does not apply to any defect, fault, or damage arising from:

(a) fair wear and tear;

(b) cosmetic damage, including scratches, abrasions, discolouration, fading, or other marks that do not affect the performance of the product;

(c) accidental damage, misuse, abuse, neglect, or improper handling;

(d) use with incorrect voltage, current, plug adaptors, or power supply;

(e) abnormal storage, working conditions, or environmental conditions;

(f) failure to use, clean, maintain, or store the product in accordance with the user instructions;

(g) tampering, alteration, or repair carried out by anyone other than the manufacturer;

(h) damage caused by you, a third party, or an unauthorised repairer;

(i) any part or appliance which, in our reasonable judgement, is not defective.

6.4 Warranty registration and proof of purchase

To make a claim under the 365 Premium Warranty, the product must be within the 365-day warranty period and valid proof of purchase must be provided.

Where a product is purchased for resale, it is the responsibility of the end user to register the appliance and validate the warranty.

Warranty registration can be completed by returning the warranty card included with the product or by registering online at:

alfaitaliapro.com/pages/warranty-registration

Each Alfa Italia product may contain a unique identification number. Where applicable, the warranty is only valid if this unique identification number remains visible, intact, and has not been removed, altered, or tampered with.

6.5 How to make a warranty claim

If your appliance develops a fault during the warranty period, please return it to the original point of purchase, authorised distributor, or authorised reseller, along with proof of purchase.

Where you are instructed to return the product directly to Alfa Italia, please send it to:

Alfa Italia Returns
c/o Alan Howard Ltd
Mail Order Department
Unit 12 Woodbank Industrial Estate
Turncroft Lane
Stockport
SK1 4AR

Please include the following information with your return:

• a copy of your original order confirmation or proof of purchase;
• your full name;
• phone number;
• email address;
• return address, including postcode;
• a brief description of the fault.

Each returned product will be inspected and tested to determine the nature of the fault and, where possible, the cause. Alfa Italia will then decide the appropriate course of action under this warranty.

If the product is found to be defective due to faulty materials or workmanship, it will be replaced. The remaining warranty period from the original product will transfer to the replacement product. No additional warranty period will be provided.

If the product is returned via a reseller, it is the reseller’s responsibility to return the product to Alfa Italia, via the authorised distributor, so that the fault can be inspected and assessed before any warranty replacement is agreed.

6.6 Faulty products and consumer rights

If you believe your product was faulty when supplied, you should contact the retailer who sold the product to you. Your legal rights in relation to faulty goods are with the retailer.

UK consumer guidance states that consumers may be entitled to a refund, repair, or replacement where goods are faulty, not as described, or do not do what they are supposed to do. The 30-day right to reject faulty goods and the wider rights to repair or replacement sit under consumer law and are separate from this manufacturer’s warranty. 

This warranty gives you an additional route to claim directly under Alfa Italia’s 365 Premium Warranty, but it does not affect any legal rights you may have against the retailer.

6.7 Our commitment

Alfa Italia will always aim to handle warranty claims as quickly, fairly, and efficiently as possible.

6.8 Your statutory rights

This warranty is in addition to your statutory rights and does not affect your rights in relation to goods that are faulty, not as described, not of satisfactory quality, or not fit for purpose.

6.9 Alfa Assure

If your Alfa Italia styling tool is outside its original warranty and no longer working as it should, our Customer Care team may be able to offer you access to Alfa Assure — a preferential replacement service designed to get you back to styling with confidence.

Eligible customers can purchase a reconditioned or like-for-like replacement appliance at a reduced price, with delivery direct to your door and a new 12-month warranty included.

7. GIFT CARDS

7.1 Gift cards are only redeemable for goods on this website and may not be used to purchase further gift cards or exchanged for cash.

7.2 After making a purchase with your gift card no change will be given but any remaining balance may be applied to future purchases.

7.3 Gift cards will expire 12 months from the date purchase. At expiry, any remaining balance will be lost.

7.4 Gift cards may only be used to buy products from the same ghd country website as the gift card was bought from. For example, a gift card bought on the UK part of our website can only be used to buy goods from the UK part of our website.

7.5 Please protect your gift card and treat it as though it is cash. We cannot be responsible for gift cards that are lost, stolen or damaged.

7.6 If any goods purchased with a gift card are exchanged or refunded, any money owed to you will be added to the balance on a gift card.

8. PRICE AND PAYMENT

8.1 The price of the Products will be the price in force at the time We confirm your Order. Our prices may change at any time, but price changes will not affect Orders that We have confirmed with you.

8.2 All prices include VAT.

8.3 Depending on the method of delivery you select the prices for the Products may exclude delivery costs, which will be added to the total amount due. Please see the “Delivery & Returns” section of the website.

8.4 You must make payment for Products by credit or debit card or, if using Paypal, another method accepted by Paypal. We will collect funds from you when We despatch the Products.

9. OUR LIABILITY TO YOU

We are responsible to you for foreseeable loss and damage caused by Us. If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breaking this contract, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both We and you knew it might happen, for example, if you discussed it with us during the sales process.

10. EVENTS OUTSIDE OUR CONTROL

10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.

10.2 An Event Outside Our Control means any act or event beyond Our reasonable control, including strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

10.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:

(a) We will contact you as soon as reasonably possible to notify you; and

(b) Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.